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Projects/Customer Support Reply

Customer Support Reply

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First-response generator with KB retrieval

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Project Settings

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Identity
NameCustomer Support Reply
DescriptionFirst-response generator with KB retrieval
Ownercx-team
StatusActive
Evaluation Defaults
Default modelclaude-sonnet-4-6
Active rubricsupport-reply-v1.0
Judge model—
Metadata
Tags—
Notes—

Project Intelligence

Computed from stored runs, cases, rubrics, and safety findings.

Evaluation Coverage

Total cases1
Passing0
Failing1
Unscored0
Regression cases0
Safety cases1

Recent Quality

Total runs1
Last run score0.64
Previous score—
Score delta—
Regression statusClean

Human Review

Open items1
P0 safety0
P1 low-confidence0
Reviewed cases1

Safety State

Open blockers1
PII findings0
False confirmations0
Policy findings1

Active Rubric

NameCustomer Support Reply
Versionv1.0
Dimensions8
Weights normalizedNo
Safety gateEnabled
Min threshold≥ 0.70

Eval Run History

WhenVariableScorePass rateVerdictFlags
May 26, 01:00 PMcontext-window-reduced0.6464.0%Needs work
2 safety