Rubrics/Customer Support Reply

Customer Support Reply

v1.0weights ≠ 1.00

Customer Support Reply · owner cx-team · updated 2026-05-09

Edit rubric

Name*?Human-readable display name for this rubric.

Version*?Semantic version string, e.g. 1.1, 2.0. Increment on any dimension or weight change to keep history traceable.

Owner*?Team or person responsible for maintaining this rubric and reviewing its results.

Project?Project this rubric is associated with. A rubric can be reused across versions of the same project.

Safety gates (comma-separated)?Gate IDs that act as hard blockers. If any gate triggers, the run is blocked regardless of weighted score. Use snake_case identifiers.

DimensionsΣ = 0.90

Name

Method

Weight

Threshold